30-Day Easy Free Returns
At Smith Maven, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy and hassle-free return process.
Return Policy Overview
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Return Window: You have 30 days from the day you receive your order to return items.
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Condition: Items must be unused, in their original condition, and returned with the original packaging.
- Return Cost: You will be responsible for paying for the shipping costs to return your item unless the product is damaged while shipping.
How to Return an Item
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Contact Us: Email our team at sales@smithmaven.com with your order number and reason for the return.
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Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.
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Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
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Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
Refund Process
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Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
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Refund: After inspection, your refund will be processed. It usually takes 10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
For More Information:
Address: 13727 SW 152nd Street,793, Miami, FL 33177, United States
E-mail: sales@smithmaven.com
FAQ: Frequently Asked Questions
Phone: +1-800-274-8171
Contact Form
Customer Service Hours: Monday to Friday: 9:30 AM to 7:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days.
